Question 1

CLASS WAITLIST

Accepted Answer

Our class spots are filled on a first-come, first-served basis. When a class is full, a waitlist will be created. If a spot opens, our team will contact you directly. You’re also welcome to call the front desk anytime to check your waitlist status or explore other class options that may fit your schedule.

Question 2

ATHLETE OBSERVATION

Accepted Answer

For safety and focus, parents are not allowed in the gym while classes are in session. You are welcome to use our waiting room and upstairs viewing area at any time. Please avoid communicating with your child during class, as it can be distracting and unsafe.

Question 3

ATHLETE SKILL ASSESSMENTS

Accepted Answer

Our athletes are skill tested every 6 weeks to ensure they are on track and continuing to develop. After each testing week, parents will receive feedback on what their child can practice at home to help them advance to the next level. For new students, class skill placement tests are available upon request.

Question 4

ARRIVAL & ATTIRE POLICY

Accepted Answer

Upon arrival, children should place their street clothing in a cubby or locker and wait quietly until their instructor calls their class into the gym. Please do not bring valuables, as cubbies and lockers are not secure and we cannot be responsible for lost or stolen items. 
Girls: Leotard, Hair should be pulled back and kept out of the face
Boys & Tumbling Students: Shorts and a fitted athletic t-shirt or tank top (shirts must be tucked in)
All Students: Bare feet for safety and to prevent slipping on equipment
No chewing gum or jewelry please (both pose safety risks)

Question 5

MAKEUP CLASSES

Accepted Answer

If your child misses a class, please contact the front desk at your home location to schedule a makeup. Makeups can only be scheduled after the absence and must be completed within 30 days of the missed class. Please note that makeup classes are subject to availability and are not guaranteed.

Question 6

REQUEST TO UNENROLL

Accepted Answer

If you’d like to temporarily unenroll your child from their program, please contact our front desk or email your location to request a drop form. PC: info@blackdiamondgym.com (mailto:info@blackdiamondgym.com)SJ: infosj@blackdiamondgym.com Heber: infobdw@blackdiamondgym.com (mailto:infobdw@blackdiamondgym.com)

Question 7

DROP OFF/ PICK UP

Accepted Answer

For your child’s safety, all parents are required to park and walk their child into the gym for drop-off, and come inside for pick-up after class. We do not allow curbside drop-off or pick-up. Please do not park in front of our front door, or in the loading zone. In the case of an emergency, we need to ensure personnel can enter and exit.

Question 8

VISIT OUR PRO SHOP

Accepted Answer

We have an Athlete Pro Shop to check out at each location! We keep it stocked with leotards and Black Diamond apparel for all of our athletes.